My product has a defect

If you notice a fault with your product, please submit your request directly via the returns portal in your customer account. 

Information required

To ensure your request is processed, please:

• answer all the questions asked
• provide all the required photos

Important

You must provide this information.
Without it, we will be unable to carry out the necessary checks or process your request.

Processing your request

Once your application is complete and has been reviewed, our customer service team will contact you to explain the next steps.